Shipping Policy
At ECUTools.vn, we are committed to providing customers with a safe and convenient online shopping experience. Below are the details of our shipping policy for two types of products: Software Products and Physical Products.
Software Products
For software products such as licenses, modules, subscriptions, credits, etc., we will activate them remotely without the need for shipping. This process will be carried out through the following contacts:
- Zalo: +84.899.402.402 (for domestic customers)
- Whatsapp: +84.899.402.402 (for international customers)
Physical Products
- Shipping Coverage:
- Domestic: We deliver to all provinces and cities nationwide and recommend using Viettel Post services to ensure timely delivery and the safety of your goods.
- International: ECUTools.vn provides international shipping services through reputable carriers such as DHL, FedEx, TNT, or other shipping methods depending on the customer’s needs, ensuring that goods are delivered quickly and safely.
- Order Processing Time:
- Your order will be processed within 24 hours after payment confirmation.
- Delivery times may vary depending on the shipping destination and the shipping method you choose.
- Shipping Costs:
- Domestic: Shipping costs will be calculated based on the weight of the goods and the delivery address. We may offer free shipping for orders that meet the minimum value required.
- International: International shipping costs will be calculated based on the weight of the goods, the delivery address, and the shipping method. All customs duties and taxes at the destination country will be the responsibility of the customer.
- Order Tracking:
- After the order is dispatched, we will provide a tracking number so you can monitor the shipment status online. The tracking number will be sent via email or Zalo (for customers in Vietnam) and Whatsapp (for international customers).
Customer Support
- Support for domestic customers: Please contact us via Zalo at +84.899.402.402 for prompt assistance.
- Support for international customers: Please contact us via Whatsapp at +84.899.402.402 for prompt assistance.
ECUTools Vietnam
Whatsapp: +84.899.402.402
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